Cancellation & Refund Policy

This page explains how plans, cancellation and refunds work for PSQUAREx. It applies to paid plans bought on psquarex.com. Amounts are in Indian rupees.

1. Free trial

Every new workspace has a 30-day free trial. No card or payment is needed to start. If you do nothing, you are never charged: when the trial ends you can choose a plan, or leave.

2. Plans and payment

• Starter: ₹999 per month, plus 18% GST, for 1 restaurant.
• Studio: ₹3,999 per month, plus 18% GST, for up to 5 restaurants.
• Agency: ₹9,999 per month, plus 18% GST, for up to 20 restaurants.

Plans are billed monthly in advance and renew automatically every month until cancelled. Payments are taken securely by Razorpay (UPI, cards and net banking); we never see or store your card or UPI details. Razorpay sends a receipt for every payment.

3. Cancelling

You can cancel at any time from Settings → Plan & billing. Your plan then stops renewing, you are not charged again, and you keep using PSQUAREx until the end of the month you have already paid for. Your restaurants, files and reports stay safe in your workspace.

4. Refunds

• 7-day refund. If PSQUAREx isn't right for you, ask for a refund within 7 days of your first payment and we will refund that payment in full, including the GST.
• Charged by mistake. If you are charged after you cancelled, or charged twice for the same month, we will refund the extra amount in full.
• Other renewal payments. Later monthly payments are not refunded once the month has started, but you can cancel at any time so you are never charged for a month you don't want.

5. How to ask for a refund

Email psquarexconnect@gmail.com from the address you signed up with, with your workspace name and the date of the payment. Approved refunds go back to the original payment method through Razorpay and usually appear within 5 to 7 working days, depending on your bank.

6. Failed payments

If a renewal payment fails, Razorpay will try again and email you. If it keeps failing, your plan may pause until a payment goes through; your data is not deleted.

7. Changing your plan

To move to a bigger or smaller plan, write to psquarexconnect@gmail.com and we will switch you over.

8. Contact

Questions about billing? Email psquarexconnect@gmail.com.